Boundary

2020-2022 · LEAD UX/UI DESIGNER

Context

Boundary is a wireless smart home alarm system (B2C SaaS plus a box) that offers subscription plans with additional features such as a powerful mobile app for control and self-monitoring of the system, and immediate police response.

ScottishPower app cover photo

The Role

I joined Boundary as their founding Product Designer to lead the design of the core product - Boundary's mobile apps for iOS and Android. I worked with a remote team of product managers, engineers and growth marketers to increase DAU (Daily Active Users) and achieve ambitious OKRs (Objectives and Key Results). My role included conducting comprehensive user research, identifying customer pain points, user testing functional prototypes, and continuous collaboration with developers to ensure a pixel-perfect implementation.

ScottishPower app cover photo

The Goal

From the very beginning we wanted to create a truly smart alarm system that is easy to set up and a joy to use. A system that gets a little bit smarter with each update and helps customers outsmart all known threats.

My Role

Competitive Benchmarking

Stakeholder & Customer Interviews

User Research

Ideation

Information Architecture

User Journey Mapping

Wireframing & Prototyping

User Testing

Design Systems

Visual Design

Developer Hand-Off & Support

Toolkit

Figma

Figjam

Usertesting.com

HotJar

Pixelmator Pro

Jira

Confluence

Platforms

iOS

Android

Web

Get in touch if you'd like to learn more about my work or discuss how I could help your business.